SpeakEasy Via

A successful business depends on incoming calls being answered promptly and politely, as well as being transferred to the correct destination. If calls are not answered within a specified time then a company’s standard of customer service will suffer. Auto Attendant can be used to answer all incoming calls or can be configured to answer overflow calls that have been ringing over a predefined time.

Features

· Call Answering – either automatically or after a predefined time

· Automatic routing of calls within an organisation

· Automatic direction to the relevant voice box on failure to connect

· Provide call screening, allowing staff to accept or decline a call

Benefits

· Allows callers to route themselves to their desired extension or
  department quickly and efficiently

· Provides 24 hour telephone answering

· Provides a consistent interface to regular callers

· Reduces the number of lost calls during peak traffic periods

· Reduces costs by improving switchboard productivity.

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