SpeakEasy Teamview

An ultra-slim, tri-colour wallboard, designed to integrate with the market leading SpeakEasy ACD platform.

SpeakEasy TeamView displays real-time SpeakEasy ACD information to the whole team.

Features

· Delivers real-time and historical information to staff, supervisors
  and managers.

· Statistics include number of callers waiting, longest waiting,
  average waiting and service level criteria.

· Managers can quickly react to information by logging in additional
  Agents and resources.

· Supports performance indicators and "ad-hoc" text messages such
  as "Agent of the Month" or competition results.

· Includes support for additional system criteria such as number of
  messages in a customer-facing mailbox.

· Keeps Agents in the picture and provides access to a powerful
  motivational driver for the team.

Benefits

· Promotes team effort

· Greater visibility for the whole call centre team

· Improves call centre performance

· Enables a quicker response

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