SpeakEasy Call Monitoring  

SpeakEasy Call Monitoring allows Supervisors to record Agent conversations.

Supervisors can listen in to live Agent calls. Calls are recorded for the duration the Supervisor listens to the call. In addition,
Supervisors can commit the recording of the monitored call to their mailbox as a mail message for future reference.

Recordings can also be delivered via email as "wav" attachments.

Benefits

· Allows selective real-time recording for future reference

· Improves Agent training

· Enables Supervisor to monitor Agents

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