ACD &
Callscan pRo 100
The Realitis
DX integral Automatic Call Distribution (ACD) system
combines with the Callscan pRo 100 Management Information
System (MIS) to achieve unparalleled levels of call
handling efficiency.
The integral ACD software offers an extensive range of
call queuing, agent and supervisory features.
Callscan pRo 100 complements this with standards based
real time monitoring, instantaneous control of ACD agent
queue configuration by supervisors, together with an
extensive historical reporting facility.
HiPath Resume
Routing (Procenter Standard/Advanced)
HiPath RésuméRouting ProCenter Standard is a virtual
group routing application that offers greater precision
and efficiency in call routing and call centre management.
ProCenter Advanced (Multi Media Call Centre) is designed
as a contact centre solution and enables the routing of
other media. The key factor is that ProCenter Advanced can
synchronise and prioritise the different contacts coming
into your business. It proactively sends new calls, emails
or faxes to agents as they become free, according to the
priority rules you have set.
Realitis Call
Centre Packages
Workforce Management
A robust call volume forecasting and agent scheduling
solution designed for Call Centre Managers needing a
turnkey system to rapidly improve centre efficiency. It is
powerful, flexible, easy-to-use and simple to set up.
Realitis OutBound
Realitis OutBound supports dialling via existing switch
technology, no separate dialling switch is required, thus
reducing system complexity and hardware costs.
Manual dialling methods typically result in contact rates
of 7 contacts per hour. Realitis OutBound is designed to
automate time-consuming outbound dialling tasks, resulting
in large productivity gains, by utilising progressive or
preview dialling.
It automatically manages the redial strategies to optimise
contact rates, by utilising customer-defined parameters,
therefore minimising call administration.
Realitis Helpdesk
This package helps organisations manage the IT
infrastructure upon which businesses rely in order to run
efficiently and competitively. HelpDesk logs and tracks
all calls to the help desk according to defined Service
Level Agreements using powerful databases and data mining
tools to assist the resolution of issues promptly. |
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