The Telephonetics VIP Contact Centre solution is an integrated call handling system that optimises calls to and from your clients, whilst also providing management information at the click of a button. Whether you’re running an NHS trust, a government service, a bluelight service, or a commercial business, your organisation depends on the effective routing of inbound and outbound calls.

THE BENEFITS:

Enhance your customers’ experience - Provide the best possible levels of service and optimise Agent performance.

Self-service - use self-service options for routine enquiries to help increase customer satisfaction, cost effectively.

Getting to know your market and your customer - comprehensive statistics enable efficient management

of Agents.

Capture those lost calls - guarantee customer satisfaction and increase sales – know who’s hung up – and when – and where from – allowing you to return the customer’s call.

Keep the customer happy even in busy periods - on overflow conditions callers can opt to leave a message and be called back.

Reduce infrastructure costs - the Contact Centre integrates into multiple PABXs providing more flexibility than the switch vendor offering.

Mobility - hot-desking optimises call centre infrastructure by using the telephone interface to log in from almost anywhere in the world - spread across a number of offices, home-based, mobile workers or a mixture of all these.

Observe and educate your employees - Keep track of your team’s performance. Fast visual administration and

monitoring status in real-time giving visibility for both Supervisors and Agents.

Provide quick and comprehensive report generation including graphical analysis - See a detailed realtime

or historical view of call centre Agent activity to allow better Agent resource planning, especially during busy

times and analysis of Agent productivity and performance.