For organisations that need to remind people that they have an appointment

or event in the near future, Remind+ is a message broadcast solution that

delivers recorded messages to contacts quickly and easily. The solution receives responses and logs the status, saving staff time and money. Remind+ uniquely provides a rich speech-based interaction for user convenience and can be scaled as necessary to contact hundreds of thousands of people.

REMIND+ BENEFITS

• Reduces DNAs - gathers responses - will you be attending?' so that you can re-book or re-allocate the appointment slot and potentially generate more income while reducing wasted time.

• 24/7 availability - calls can be scheduled to be made at any time that

  is convenient for the customer, even out of hours, without costing the

  organisation extra.

• Speed, time and accuracy - fast notification of identical messages to all recipients without human errors and a greater chance of the messages being received.

• Flexibility - the solution is multipurpose, reminders and schedules can be tailored to an organisation's needs - for example different appointment types. The time between the reminder and the appointment can also be configured e.g. two days before, three days before the appointment. Therefore the correct, targeted messages are delivered at the right time.

• Personalised - information about the appointment can be included in the message so those called don't need to ring in to ask for details, and also they know that the call is genuine and not an unsolicited call.

• Maximise resources - staff are freed up to perform more complex and fulfilling tasks.

• Improve service, operate more efficiently and improve professional

  image - the solution can ask questions of a human, for example a PIN or date of birth, to authenticate that the right person receives the message and helps ensure appointments are not missed or are cancelled.

• Helps reduce waiting lists - the solution enables cancelled appointments to be re-allocated so less are wasted.

• Persistent - unanswered calls are retried based on the selected rules.

• Select who to call - import appointment detail and contact information. The system then automatically selects who to call each

  day. Imports can be scheduled to happen automatically once only, every day or every weekday.