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Product: Advanced Call Management

ContactPortal®
     
Enabling Smarter Voice Communications

         

ContactPortal®

For businesses who wish to streamline their call handling service, the ContactPortal is a class-leading speech recognition enabled solution, which reliably and accurately routes calls. ContactPortal is an advanced call management solution that is controlled using innovative speech recognition technology. Callers are met with a polite and efficient service and are connected directly to the required contact without having to hold for an operator.

 BENEFITS AT A GLANCE:

  • Provides high quality, polite operator service 24 hours a day, 365 days a year.

  • No need for costly internal directories.

  • Maintains contact with important contacts at all times, regardless of location.

  • Improves employee productivity.

  • Simple to use - no need for user training.

  • Provides flexible working opportunities.

BENEFITS FOR YOUR CUSTOMERS:

24/7 consistent operator service - an external-facing

auto-attendant provides polite high-quality call

answering 24 hours a day, 365 days a year.

Personalised greetings for improved customer service - the auto-attendant provides 'time of day' greetings to ensure

high quality service is maintained around the clock.

Intelligent disambiguation and synonym support - the ContactPortal features a unique automatic disambiguation capability so that calls are routed to their intended destination regardless of whether there are multiple contacts with the same name in the corporate database.

 

 

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Digital Communication Systems Ltd, 7 - 8 Benton Terrace, Sandyford Road,
Jesmond, Newcastle upon Tyne, NE2 1QU.
Tel: (0191) 209 4444.  Fax:(0191) 209 4455. 
E-Mail: dcsl@digital-com.co.uk