| Product: Advanced
Call Management
ContactPortal® |
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ContactPortal® For businesses who wish to streamline their call handling service, the ContactPortal is a class-leading speech recognition enabled solution, which reliably and accurately routes calls. ContactPortal is an advanced call management solution that is controlled using innovative speech recognition technology. Callers are met with a polite and efficient service and are connected directly to the required contact without having to hold for an operator.
BENEFITS FOR YOUR CUSTOMERS: 24/7 consistent operator service - an external-facing auto-attendant provides polite high-quality call answering 24 hours a day, 365 days a year. Personalised greetings for improved customer service - the auto-attendant provides 'time of day' greetings to ensure high quality service is maintained around the clock. Intelligent disambiguation and synonym support - the ContactPortal features a unique automatic disambiguation capability so that calls are routed to their intended destination regardless of whether there are multiple contacts with the same name in the corporate database.
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| Digital Communication
Systems Ltd, 7 - 8 Benton Terrace, Sandyford Road, Jesmond, Newcastle upon Tyne, NE2 1QU. Tel: (0191) 209 4444. Fax:(0191) 209 4455. E-Mail: dcsl@digital-com.co.uk |
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